Warranty

Black Diamond Equipment, Ltd. provides limited warranty protection to the original end-user purchaser of eligible Black Diamond products. The warranty is intended to cover qualifying material and manufacturing defects that occur during the applicable warranty period. Warranty coverage begins from the date of purchase or delivery, depending on the applicable product category and circumstances.

Different types of equipment are covered for different periods. Lighting products are protected for three years. Apparel and soft goods, including packs and gloves, are covered for their practical product lifetime, subject to the conditions described in the warranty information. Footwear carries a two-year warranty. JetForce packs are covered for three years, while their lithium-ion batteries have a separate two-year coverage period. Trekking poles and ski poles are covered for two years. Black Diamond and Pieps beacons are generally covered for two years, with an opportunity to extend applicable Pieps coverage to five years through registration in the Pieps application. Other products not specifically assigned to another category generally receive two years of warranty protection.

Warranty coverage is intended for products obtained through Black Diamond or an authorized Black Diamond seller in North America. Because the company cannot verify the quality, handling, storage, or authenticity of products sold through unauthorized channels, purchases from unauthorized sellers, including unauthorized online websites, may not qualify for warranty service. Applicable legal requirements may provide additional rights where such restrictions are not permitted.

The limited warranty does not apply to every type of product damage. Normal deterioration resulting from ordinary use is excluded, as are problems caused by misuse, excessive use, accidents, unauthorized alterations, modifications, neglect, negligence, or improper care. The warranty is designed to address qualifying defects in materials or workmanship rather than damage that results from conditions outside the intended use or maintenance of the product.

Repair assistance may be available even when an item is outside its original warranty period. Black Diamond can service many products regardless of whether they remain within warranty coverage. Customers seeking repair assistance should submit a warranty claim and clearly explain the requested service in the designated notes area. This allows the service team to evaluate the equipment and determine the most appropriate next step.

For products that remain covered by the warranty, Black Diamond may choose to repair the item or provide a replacement. The final resolution depends on the circumstances of the claim and the company’s assessment of the product. Customers should provide proof of purchase or delivery when submitting a claim. Photographs may also be requested so the service team can review the reported condition before deciding whether the product needs to be returned.

Not every warranty claim requires the product to be shipped to the service center. If an inspection or physical evaluation is necessary, customers may be instructed to send the product to Black Diamond. In such cases, the customer is responsible for the cost of shipping the item to the company, while return shipping to the customer is covered by Black Diamond. Service specialists will provide instructions regarding whether the product needs to be submitted and what steps should be followed.

Customers who live in or are traveling through the Salt Lake area may also have the option of bringing warranty or repair items to the Salt Lake retail location for drop-off. When using this option, customers should retain the claim number generated through the warranty application and bring it with the product. The claim number helps connect the physical item with the submitted warranty request and supports the service process.

Repair timing can vary depending on product type, service requirements, and seasonal demand. JetForce repairs may require approximately three to four weeks during periods of high seasonal volume. Customers should allow additional time when service centers are handling unusually large numbers of repair requests.

A warranty claim should be submitted through the designated warranty application. Customers are expected to provide the information requested during the claim process and accurately describe the product condition and issue. Black Diamond may review photographs, proof of purchase, delivery information, and the physical product when necessary. The company retains discretion in determining whether a reported condition is covered and what resolution is appropriate.

Customers may also seek specialized repair resources when their needs fall outside the standard warranty process. Repair services and related resources can provide additional options for equipment that may be repairable even when a warranty claim is not applicable. Replacement parts may also be available for certain products after the warranty period, although availability and eligibility can vary depending on the equipment and the type of component required.

Warranty rights and limitations are governed by the terms stated in the applicable limited warranty. The warranty does not provide coverage beyond the periods and conditions described in the policy. To the extent permitted by applicable law, implied warranties, including warranties concerning merchantability or suitability for a particular purpose, are limited to the duration of the applicable written warranty. Certain jurisdictions may not permit limitations on the duration of implied warranties, so those limitations may not apply in every location.

The warranty also addresses limitations concerning certain forms of damages. To the extent permitted by law, Black Diamond is not responsible for special, incidental, or consequential damages arising from a warranty breach, contractual claim, or strict liability. Some states may restrict the exclusion or limitation of incidental or consequential damages, meaning those provisions may differ depending on the customer’s location. The limited warranty provides specific legal rights, while additional rights may exist under the laws of the applicable state.

Black Diamond may decline warranty claims when there is evidence of suspected fraudulent activity or misuse of the warranty program. Customers are expected to use the warranty process honestly and provide accurate information about the product, purchase, and reported problem. Claims are evaluated individually based on the available information and the condition of the equipment.

Customers who need assistance with a warranty claim or require a physical copy of the warranty information can contact the customer service team at 1-800-775-5552. Written requests may also be directed to Black Diamond Equipment, Ltd., 2084 East 3900 South, Salt Lake City, UT 84124. The warranty information identifies May 15, 2023 as its effective date.

The warranty service process is intended to answer practical questions about defective products, practical product lifetime for apparel and soft goods, replacement coverage, repair or replacement decisions, product return requirements, service timelines, cam trigger and re-trigger considerations, warranty contact procedures, replacement parts for products outside warranty, authorized seller verification, claims submitted from outside North America, and types of damage that are excluded from coverage. Customers should review the applicable warranty information and submit a claim when they believe a product may qualify for service.